FAQ – IP StableCam (Ref. 1081)
Frequently asked questions
1. How fast does my Internet connection need to be?
A bandwidth of 2 Mbps or more is ideal for the video transmission so that a VGA stream (640 x 480 pixels) can be transmitted at 30 frames/s.
The minimum required bandwidth is 64 Kbps for the QCIF stream (176 x 144 pixels) at 10 frames/s. This is also the standard setting for transmission on a smartphone.
The QVGA stream (320 x 240 pixels) at 30 frames/s can be used starting at a bandwidth of 512 Kbps or more.
2. How many cameras can be connected simultaneously in the home network (local network)?
Up to 64 cameras can be used simultaneously in a local network. However, each additional camera reduces the available bandwidth and thus can reduce transmission speeds.
A maximum of 32 cameras can be used simultaneously via the smartphone app. However, we recommend only using a maximum of 4 cameras simultaneously because smartphone memory is limited and this can affect the performance.
3. The video signal on my smartphone only shows a black image. What could be the reason for this?
The smartphone does not have enough memory for the video signal.
Shut down one or more active apps on the smartphone. Then restart the streaming app (AnyScene).
The camera has lost the signal / connection to the network.
Check the camera connection to the network. If you are using WLAN, check whether or not there is sufficient signal strength. If necessary, try to reconnect the camera to the network.
4. My camera will not connect to the WLAN via the router and/or is not found by the "camera setup". What could be the cause of this?
A WLAN with a weak signal or an unstable connection can be the cause of connection problems. Try to make the WLAN signal as strong as possible and then reconnect the camera as follows:
4.1. Automatic WLAN configuration via the WPS button on the router
First press the WPS button on the camera and then press the WPS button on your WLAN router within 60 seconds. The camera and router then establish a connection to each other automatically.
INFO: because the WPS functionality depends on the configuration of your router or access point, we recommend manual configuration via the camera Settings menu as described in point 2.
4.2. Manual WLAN configuration
- Connect the network cable to the camera and then connect the cable to a network port on the router.
- Open the "Camera Setup" program on your computer and let the program find the camera. To do so, click on "Refresh" or "Browse" (depending on the version of your software).
- Now double-click on the search result or access the displayed IP address via your browser (may vary depending on the router, e.g. 192.168.2.100).
- Click on "Setting" in the page that opens.
- Click on "Network" and then "Wireless Setup" in the menu on the Configuration page.
- Then select "Enable" and click on "Apply".
- Now click on "Search" to find the WLAN signal of your router.
- Select the name (SSID) of your WLAN and click on "OK" to confirm.
- Now select the encryption type of your WLAN (normally WPA or WPA2 for newer devices), enter your WLAN password and click on "Apply". (The password and router-specific data can usually be found on a label on the bottom or back of the router, provided that you haven't already changed it manually).
If you still cannot find a signal, check your router settings to see whether or not it allows the set-up of additional WLAN devices.
5. Can "OnLink" and "IP StableCam" be operated simultaneously?
Yes, both device types can be operated simultaneously. In technical terms, OnLink functions exactly like an IP camera.
6. LAN or WLAN?
Which is recommended for which situation?
A LAN can be used when you have network cable laid at home and the cameras can be linked together by cable via a switch. This ensures a stable network connection. Depending on the network speed, more cameras may be able to be operated simultaneously than in a WLAN.
A WLAN can be used when there is no option for connecting via a network cable and more flexibility is required for camera installation and use. However, a WLAN connection can also be more susceptible to faults and more difficult to configure than a LAN connection. A low bandwidth means you can operate less cameras simultaneously.
Devices connected via LAN and WLAN can be used together as long as they are located in the same network. All end devices that are in the same network have access to the cameras.
The camera signal can also be accessed via smartphone as long as this network (LAN or WLAN) has Internet access. For this purpose, use the "AnyScene" app (available for iOS and Android) and the UIDs of the cameras.
7. What is the best way to use "OnLink" (which device can be connected)?
If your existing camera (e.g. the Kerbl stable and trailer camera or AVLink) does not have a network connection or access to the Internet, then OnLink can be used for the connection. OnLink converts a video signal into a video stream that can be accessed on the network or via the Internet. Your camera only has to have a video or video/audio output (video cable = yellow plug, audio cable = red and/or white plug) in order to be able to connect using OnLink. It converts the signal so that you can access it via computer or smartphone.
8. When I use video streaming via a mobile network, what volume of data are we talking about (how many GB should a flat rate cover)?
The following provides examples for possible data volumes that may occur. These values can vary depending on operating environments and are only approximate values.
|Bandwidth||Data volume per hour||Video resolution|
|2000 Kbps (=2 Mbps)||approx. 880 MB/hour||640 x 480 (VGA), 30 frames/s|
|512 Kbps||approx. 220 MB/hour||320 x 240 (QVGA), 30 frames/s|
|64 Kbps||approx. 27,5 MB/hour||176 x 144 (QCIF), 10 frames/s|